BusinessOperations
Customer Trial Playbook
Prepare for limited commercial customer trials without promising unsupported service levels.
Purpose
Prepare for limited commercial customer trials without promising unsupported service levels.
Trial Scope
| Area | Trial posture |
|---|---|
| Product | Demo Space, public app workflow, static Pricing/Governance visibility. |
| Data | Avoid sensitive data; use public or test data. |
| Support | Founder-operated, best-effort, written limits. |
| Billing | Prefer no live billing until commercial readiness. |
| Custom work | Scope-first, convert learnings into reusable templates. |
What Not To Promise
- Enterprise SLA.
- Custom compliance claims.
- Unlimited hosting, AI, connectors, or support.
- Private data processing beyond the reviewed posture.