Support Feedback Flow

Purpose

Support is the human feedback intake loop for Prox OS. It should make early users feel heard without pretending the project has a full customer support backend.

Intake Types

• Bug report
• Feature request
• UI/UX suggestion
• App or Connector request
• Community feedback
• Billing or Pricing question
• Trust and Safety issue

v0 Flow

1. User opens /app-os/support.
2. User selects the feedback type and priority.
3. User identifies the app, space, or system area.
4. User describes current behavior and expected behavior.
5. The frontend shows a mock feedback id and next-step explanation.

No network request is made in v0.

Future Flow

Future production support can route feedback to:

• a backend API;
• GitHub Issues for public bugs;
• private issue tracking for sensitive reports;
• email for direct follow-up;
• CRM for partner and billing conversations;
• community moderation for public profile and content reports.

Sensitive data should require extra warnings, attachment redaction, and clear retention policy before upload.